All 50 US states, plus Canada, the UK and most of the EU. We do not ship to PO boxes or freight forwarders.
One unit ships as a single parcel of roughly 0.3–0.6 kg. The rate is calculated by destination and parcel weight at checkout, from the carrier's live rate card — we don't print a flat fee and then add "handling" at the last step.
| Destination | Cost | Transit after dispatch |
|---|---|---|
| US | Calculated at checkout | 7–12 business days |
| Canada | Calculated at checkout | 8–14 business days |
| UK & EU | Calculated at checkout | 8–15 business days |
Transit windows are the carrier's published ranges, not a guarantee. Customs inspection can add days and is outside both our control and the carrier's.
We dispatch direct from our production partner in China. Every style is made to order: allow 2 business days before the parcel leaves, plus the carrier's transit window shown at checkout (typically 7–12 business days to the US). Once a label is created you receive a tracking number by email — give it 24 hours to show its first scan.
If tracking hasn't updated for 10 business days, email support@auvelyne.com with your order number. We open a trace with the carrier; if the parcel is confirmed lost, we replace it at our cost.
Email us within 2 hours of ordering. After dispatch we cannot change the address; a parcel returned to us as undeliverable is re-shipped once you cover the second shipping cost.