Returns & Refunds

Last updated 20 October 2026

30 days, unworn, lace uncut. Human-hair or synthetic — once a unit has been worn, glued or washed it can't go back. That's the only reason the price can stay where it is.

What qualifies

Returned within 30 days of delivery
Lace not cut, unit not worn, glued, styled or washed
Original packaging and security tag intact

What doesn't

Cut lace or worn units
Custom-colored or custom-sized units
Units damaged by heat above the fiber's stated tolerance

How to start

Email returns@auvelyne.com with your order number and one photo of the unit in its packaging. We reply within one business day with instructions.

Who pays return shipping

You do — unless the unit arrived defective, damaged or not as described. Then we cover it and ship the replacement at our cost.

Refund timing

3–5 business days after we receive and inspect the unit, back to your original payment method. Your bank may take a few days more to post it.

Exchanges

Fastest route: return + new order, so neither waits on the other.